We're committed to making our online services as accessible as possible for all customers. To find out more about how our website meets accessibility guidelines please see:
- accessibility of our online services
- requesting services in an accessible format
- reporting accessibility problems
- how accessible this website is
- compliance status
- non-accessible content
- online services which are exempt from accessibility standards
- what we’re doing to improve accessibility
- preparation of this accessibility statement
This statement applies to content published on the shapehomesyork.com domain.
This website is run by Shape Homes York.
Accessibility of our online services
It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:
- zoom in up to 300% without problems
- navigate most of the website using just a keyboard
- use most of our online services with screen reader software
Most of our online services work when scripts, applets or other programmatic objects are turned off, or aren't supported by a device. However, your experience using online services without scripts running may degrade.
Our online services are partially compliant with the latest Web Content Accessibility Guidelines, known as 'WCAG 2.1 AA'. Get details of online services which don't meet accessibility standards, and online services exempt from accessibility standards.
Requesting services in an accessible format
If you need information in a different format email: [email protected], and tell us:
- the location of the information (copy and paste the URL/address from your browser address bar)
- your name and email address (so we can respond)
- the format you need (for example, audio CD, braille, British Sign Language (BSL), large print, accessible PDF)
Reporting accessibility problems with this website
If you find any accessibility problems that are not listed on this page, or you think we’re not meeting the accessibility requirements, email: [email protected] in the first instance so that we can work to resolve the issue. If you contact XXX with a complaint about the accessibility of our online services, and you’re not happy with our response the Equality Advisory and Support Service may be able to help you.
The Equality and Human Rights Commission is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations.
How accessible this website is
Parts of this website are not fully accessible. For example:
- minor web coding issues
- some issues with PDF text
- web control areas
The content on Shape Homes York is committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following non-compliances listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- WCAG 2.0 A 1.1.1: Avoid alternative text that is the same as adjacent text
- WCAG 2.0 A 1.3.1: Specify headings for every PDF
- WCAG 2.0 AA 1.4.3: Ensure text has sufficient contrast (AA)
- WCAG 2.0 AAA 1.4.6: Aim for text to have very high contrast (AAA)
- WCAG 2.1 AAA 2.5.5: A im for large interactive controls
- WCAG 2.0 A 2.4.4: Avoid using the same link text for different destinations
Where downloads (in PDF, and other file formats) do not meet accessibility standards we plan to fix or replace them, either when they are next reviewed, or as part of our ongoing programme of review work, whichever is sooner.
Online services which are exempt from accessibility standards
Parts of our online services are exempt from accessibility standard 'WCAG 2.1 AA'.
- video streams
We’ve assessed accessibility issues within a number of our online systems and believe that fixing them now would be a disproportionate burden (within the meaning of the accessibility regulations). In some cases this is because a system will be retired or replaced soon. We'll retire or replace systems in a way that causes minimum disruption and also make further assessments when supplier contracts renewed or suppliers are changed. Any replacement systems will be as accessible as possible.
What we’re doing to improve accessibility
We’re committed to being a fair and inclusive website, and we're passionate about providing accessible services, ensuring they’re properly designed and coded, so more people can use them, more easily, regardless of their hardware, software, language, location, or ability.
Preparation of this accessibility statement
Our online services are currently being (and will continue to be) reviewed for compliance with WCAG 2.1 AA This statement was prepared on 25 April 2023. It was last reviewed on Tuesday 2 May 2023, by City of York Council.